Frequently Asked Questions

We accept credit cards (Visa, Mastercard) through our secure payment provider. Payment is immediate, including for pre-orders.

Any cancellation request made before shipping may be accepted. A cancellation fee of 2% of the total amount may apply (banking and processing fees). No fee if the cancellation is due to an error on our part.

Korean TCG product prices may fluctuate based on supply, demand, and exchange rates. Once your order is confirmed, the price is guaranteed.

No, creating an account is optional. You can place an order as a guest.

Orders are prepared and shipped within 24 to 48 business hours. Delivery is mainly via Chronopost, with a 2 to 4 business day timeframe within mainland France. International shipping times vary by destination.

Yes, we ship throughout the European Union with no customs fees. For deliveries outside the EU, duties and taxes are the responsibility of the recipient.

A tracking number is sent to you by email as soon as your order is shipped. You can track your package directly on the carrier website.

If your package shows as delivered but you haven't received it, contact us within 48 hours with the details. We will open an investigation with the carrier.

You have 14 days from receipt to exercise your right of withdrawal, in accordance with the law. Products must be returned in their original condition, unopened and unsealed.

No, the right of withdrawal does not apply to opened, unsealed products or those whose integrity has been altered. Since pulls are random, no claims can be made regarding booster contents.

Contact us by email at support@uturitrading.com with your order number and reason for return. We will guide you through the process.

Korean cards are printed in Korean, with packaging that may differ (contents, number of cards, sealing). Online codes or digital bonuses are not guaranteed. Tournament compatibility should be verified according to local rules.

Yes, 100% of our products are official, new, and sealed. We import directly from South Korea through authorized suppliers.

A God Pack is an exceptional pull in certain Korean series containing exclusively ultra-rare cards. It is extremely rare and highly sought after by collectors.

AR = Art Rare, SR = Super Rare, SAR = Special Art Rare, UR = Ultra Rare, MUR = Mystic Ultra Rare. Each rarity corresponds to a different pull rate and value level. SAR and UR are the most sought after.

Minor factory cosmetic defects (slightly marked corners, micro-dents, seal perforations) may exist on new products. These are inherent to the manufacturing process and do not constitute a conformity defect.

Payment is immediate to secure your reservation. Products are shipped as soon as they become available, usually on the official release date.

Release dates are estimates. In case of delay or reduced allocation, you can choose between keeping the order, receiving store credit, or a full refund.